BLiS: section info

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BLiS contains ten sections all aimed to help you improve your business and give you advice to increase profits. Each of these sections in turn contain several chapters which address all the relevant areas relating to small businesses. Briefly these sections are:

• Planning the Business
  assisting the Manager in compiling short and long-term business plans
• Customer Service and Sales
  addressing the opportunities to improving sales and service
• Marketing
  making new and present customers aware of the products and services
• Staff Productivity
  recruiting, managing, training and developing all staff and management
• Managing the Resources
  maximising the resources of business, e.g. space, time, property, etc.
• Trading within the Law
  ensuring that your business is fully aware of the basic responsibilities
• Managing the Finances
  controlling and managing the cash
• Self Management
  develop the Managers’ skills and knowledge
• Develop the Business
  highlighting and addressing opportunities for your business to progress
• Assistance Available
  detailing help and assistance available to your business

In addition BLiS offers 20 training sessions which can be used to develop members of your staff. Briefly they are:

• Customer Service
• Run a Training Session
• Product Knowledge
• Basic Appraisal – What and Why?
• Customer Communications
• Customer Complaints
• Generate Marketing ideas
• Make a Presentation
• Telephone Skills
• Selling Skills
• Interviews and Recruitment
• Meetings – Make them Work
• Actions to Reduce Profit Loss
• Behaviour – How it Affects Others
• Legislation – Health & Safety
• Legislation – Environment
• Legislation – Sector / Industry
• Legislation – Consumer
• Time Management
• Achieving Quality in Everything